Tag Archives: customer service

The Value Of Kindness

We booked through a travel agent and reserved five nights in one of Bora Bora’s famous overwater bungalows. We paid for everything four months in advance, received our confirmations, and our itinerary seemed to be all set.

Then, two hours before we were to leave for the airport, our travel agent called me. She apologized profusely and told us …

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